Privacy Policy

1. PRIVACY POLICY

This Privacy and Cookie Policy (the “Policy”) applies wherever you visit this website. This Policy does not apply when you browse other companies’ websites by accessing this website.

We collect the data of our website visitors in accordance with the Law on Legal Protection of Personal Data of the Republic of Lithuania, the Law on Electronic Communications of the Republic of Lithuania, the Personal Data Protection Laws of the European Union, other related legal acts and instructions of the controlling authorities.

2. DATA COLLECTION

We use cookies to collect data about the use of the website. The types of cookies and their purpose are set out in the table below.

Elektronika namams UAB is committed to protecting and respecting your privacy. We responsibly protect the data we collect about website visitors against loss, unauthorised use and alteration.

3. USE OF COOKIES

When you visit our website, we want to provide you with information and features that are tailored just for you. This requires the use of cookies. These are small pieces of information stored in your web browser. They help us to recognise you as a previous visitor to the website, to keep a record of your history on the website and to tailor content accordingly. Cookies also help to ensure the smooth running of the website, to monitor the duration and frequency of visits to the website, and to collect statistical information about the number of visitors to the website. By analysing this data, we can improve the website and make it more user-friendly for you. When you visit our website, you can choose whether to use cookies. If you do not agree to cookies being placed on your computer or other device, you can withdraw your consent at any time by changing your settings and deleting the cookies you have placed. We only collect the most important cookies that are necessary for system performance, analytics and SEO. You can see which cookies you want to use and which you don’t want to use in the pop-up message at the bottom.

4. HOW WE USE YOUR PERSONAL DATA

4.1. Your name, payer’s address, delivery address and contact details.

  • By contacting the phone number you provided at the time of placing your order, when you order the product and enter your details but do not make payment. We will retain the data from such communications for this purpose for a maximum period of 2 (two) years from the end of the communication with you.
  • Delivering the goods you have purchased to the billing and/or delivery address you have specified, preparing your order for collection from our warehouse and issuing an invoice. We will retain your data for this purpose for a maximum of 5 (five) years from the date of the transaction.
  • By sending you information about our new products and services by email, SMS, Facebook and Gmail platforms or regular mail, by calling the phone number you provide and by sending surveys to assess the quality of our services to the email, SMS or email address you provide. We will retain your data for this purpose for a maximum of 2 (two) years from the date of your consent or until you withdraw your consent.
  • By sending you SMS, emails or notifications related to our services, such as updates on your order. We will retain your data for this purpose for a maximum of 1 (one) year from the end of the communication with you.
  • Organising competitions. We will retain your data for this purpose for a maximum of 2 (two) years after the end of the competition and, in the case of prizes, for a maximum of 5 (five) years after the prize has been awarded.
  • To identify you when you place an order by telephone. We will retain the data of such communications for this purpose for a maximum period of 1 (one) year from the date of transmission of the order.
  • On the prevention and detection of fraud. We will retain your data for this purpose for a maximum of 2 (two) years from the date of your last login to your account or for a maximum of 5 (five) years from the date of completion of the transaction, whichever is the later date.

4.2. Information about your interests, city of residence, gender and date of birth

  • To find out your real age. We will retain your data for this purpose for a maximum of 2 (two) years from the date you last logged into your account or the date of the last transaction, whichever is later.
  • Applying a customer segmentation strategy and providing you with personalised offers. We will retain your data for this purpose for a maximum of 2 (two) years from the date of your consent or until you withdraw your consent.

4.3. Your payment information

  • Accepting and returning money. We will retain your data for this purpose for a maximum of 5 (five) years from the date of the operation.
  • On the prevention and detection of fraud.
    We will retain your data for this purpose for a maximum period of 2 (two) years

    from the date you last logged in

    to your account or not more than 5 (five) years from the date on which the transaction was completed, whichever is the later.

4.4. Your history of communication with us((information provided by you, for example, by telephone (during a telephone conversation, by sending an SMS or when you receive a call from one of our employees) or by email)

  • Providing services and assistance to ensure a uniform and good quality service and to protect our interests. We will retain the data from such communications for this purpose for a maximum period of 2 (two) years from the end of the communication.


4.5.

Purchase and action history
(your purchases, the items stored in your basket and your actions via email, website)

  • We sell you the goods.
    We will keep your data for this purpose for a maximum of 2 (two) years

    from the date on which you last logged in

    the date of your account or the date of your last transaction, whichever is the later.
  • Providing services and support, including handling refunds.
    We will keep your data for this purpose for a maximum of 2 (two) years

    from the date on which you last logged in

    the date of access to your account or the date of your last transaction, whichever is the later.
  • By sending an email. emails about abandoned shopping baskets. We will retain your data for this purpose for a maximum of 90 (ninety) days from the date on which you last logged into your account or until you unsubscribe from such emails. Letters.
  • When providing personalised direct marketing offers, we will retain your data for this purpose for a maximum of 2 (two) years from the date of your consent or until you withdraw your consent.

4.6. Information about your device(Information you provide to us when you browse our website or use our apps, including your Internet Protocol (IP) address and device type, screen resolution and (if you choose to share information with us) your location data, as well as information about how you use our website and apps)

  • In order to improve our website and to enable us to set default options for you.
    We will keep your data for this purpose for a maximum of 2 (two) years

    from your last login

    the date of your last access to your account or the date of your last transaction (whichever is later).
  • To protect your website and apps.
    We will retain your data for this purpose for a maximum of 2 (two) years after

    your last login

    the date of your last access to your account or for a maximum of 5 (five) years from the date on which the transaction was completed, whichever is the later.

4.7. Processing of your personal data on social media accounts

We will manage the social media account data you provide to our accounts, such as your account name, your account profile picture, the reactions (“likes”) you have expressed to the information you have posted, the comments you have left, and the content you have posted to our account (e.g., if you have shared photos or videos in comments). For the purpose of organising games and competitions, we will process your personal data as described in this Privacy Policy. The personal data that you provide when you take certain actions on social networks is processed and stored in accordance with the procedures and time limits established by the operators of the social networks, and we are not able to exercise any influence over it.

5. EMBEDDED CONTENT FROM OTHER WEBSITES

Some articles may contain content from other websites (e.g. videos, photos, text, etc.). Reading the content is the same as visiting the website. These websites may also collect data about you and use cookies.

6. WHO WE SHARE YOUR INFORMATION WITH

We want to gain and maintain your trust, so we will only transfer your personal data where necessary. Elektronika Namams UAB reserves the right to pass on information to third parties:

  • We may transfer your personal data to our insurers and professional advisers for the purposes of risk management, professional advice or to bring, exercise or defend legal claims;
  • Financial transactions related to the purchase of goods on the website may be processed by our payment service providers. We only disclose your financial transaction data to our payment service providers to the extent necessary to process payment transactions, refunds and complaints;
  • We may transfer your personal data to other service providers to provide specific services, such as website hosting providers, courier services, server and server maintenance providers, email service providers, newsletter providers, survey providers, social media account management providers, data protection officer providers;
  • Solving problems related to meeting delivery or delivery targets;

7. HOW LONG WE KEEP YOUR PERSONAL DATA

In all cases, we keep your personal data for no longer than is necessary to achieve the specific purposes. Detailed information about the retention periods of personal data can be found in the “How we use your personal data” section of this Privacy Policy.

8. MARKETING MESSAGES

8.1. With your consent, we will provide you with marketing communications by email, SMS, phone calls to the telephone number you have provided to let you know about our news and to help you learn about and find our products.

8.2. You may opt-out of receiving direct marketing communications from eheating.lt at any time. You can do this:

8.2.1. by emailingus at info@elektronikanamams.lt or by using the cancellation link in an email sent to you or during a conversation with a member of our staff;

8.3. If you opt-out of direct marketing communications, we will update your personal data processing settings so that you are no longer sent direct marketing communications.

8.5. If you opt out of direct marketing communications, information about the services you have ordered (for example, the latest booking information) will continue to be provided to you.

9. RIGHTS YOU HAVE

You have the right to request the deletion of all personal information at any time, or to have us provide you with all the information we hold about you. You have the right to lodge a complaint with the State Data Protection Inspectorate (SIPI) if you believe that your data is being processed improperly.

ADDITIONAL INFORMATION

10. WHAT IS A COOKIE?

Cookies are pieces of information that are transferred from a website to your computer’s hard drive. These are small information files that allow websites to store and retrieve information about a user’s browsing habits.

Cookies are used by most websites as one of a number of tools that help to tailor web content to users’ needs. Cookies allow websites to provide services tailored to users’ needs (for example, by remembering login details, keeping purchases in a shopping basket, or displaying only content that is of interest to a particular user).

There are different types of cookies: temporary cookies (or session cookies) are removed when the browser is closed; persistent cookies are not removed and remain until they are removed by an active action or until they expire.

11. HOW DO I REMOVE A COOKIE?

Many browsers are set to automatically accept cookies. You can disable cookies in your browser, but be aware that if you do, you may lose access to many features that are essential for the website to function properly.

If you need more information about cookies, please visit www.aboutcookies.org for detailed, independent information on how to disable cookies through your browser preferences and how to delete cookies that are already on your computer. To remove cookies from your mobile phone, you will need to read your phone’s user guide.

11. TYPES OF PAGES

11.1. Strictly necessary cookies: Such cookies are necessary to enable you to browse the website and use its features, such as access to secure areas of the website. Without these cookies, the service you want, such as online shopping, would not be possible.

11.2. Performance-enhancing, statistical cookies: These cookies collect information about when users use a particular website, such as which pages are visited most often and whether visitors receive error messages from websites. These cookies do not collect information that identifies a visitor to the website. All information collected by these cookies is of a general nature and therefore anonymous. It is only used to improve the functioning of the website.

11.3. Functional cookies: These cookies allow the website to remember things you choose (such as your name, language or region) and to offer you enhanced, personalised features. The information collected by these cookies can be made anonymous and they cannot track your browsing activity on other websites.

11.4. Targeting or advertising cookies: These cookies are used to serve advertising ads that should be of interest to you and relevant to your interests. They are also used to ensure that you only see certain ads a certain number of times and to help measure the effectiveness of an advertising campaign.

12. PAGE

What are cookies

Like almost all professional websites, this website uses cookies, i.e. y. small files that are downloaded to your computer to improve your experience. This page describes what information they collect, how we use it and why we sometimes need to save these cookies. We will also explain how you can prevent these cookies from being stored, but this may reduce or interfere with certain features of the website.

How we use cookies

We use cookies for a number of reasons, including. Unfortunately, in most cases there are no standard options to disable cookies without completely disabling the website functions and features they add to the website. It is recommended that you leave all cookies switched on if you are not sure whether or not you need them if they are used to provide the service you are using.

Disabling cookies

You can prevent cookies from being set by adjusting your browser settings (see your browser’s manual on how to do this). Please note that disabling cookies will affect the functionality of this and many other websites you visit. Disabling cookies will usually also disable certain functions and features of this website. It is therefore recommended that you do not disable cookies. This Cookie Policy has been created using the Cookie Policy Generator.

Cookies set by us

Account-related cookies

If you create an account with us, we will use cookies to manage the registration process and general administration. These cookies are usually deleted when you log out, but in some cases they may persist to help you remember your website preferences when you log out.

Login-related cookies

When you are logged in, we use cookies to remember this fact. This avoids the need to log in every time you visit a new page. These cookies are usually removed or deleted when you log out to ensure that you can only use restricted features and areas when you log in.

With email. cookies related to email newsletters

This website offers newsletters or e-mails. email subscription services, and cookies may be used to remember whether you are already registered and to display certain messages that may only be valid for registered/unregistered users.

Cookies related to order processing

This website offers e. commerce or payment services, and some cookies are necessary to ensure that your order is remembered across pages and that we can process it properly.

Form-related cookies

When you submit data using a form, such as those found on contact pages or comment forms, cookies may be set to remember your user details for further correspondence.

Website preference cookies

In order to provide you with a great experience on this website, we give you the opportunity to set your preferences about how this website works when you use it. To remember your preferences, we need to set cookies so that this information can be called up as soon as your interaction with the site affects your preferences.

Third party cookies

In some special cases, we also use cookies provided by trusted third parties. This section details what third party cookies you may encounter on this website.

This website uses Google Analytics, which is one of the most common and trusted analytics solutions on the internet, to help us understand how you use the website and how we can improve your experience. These cookies can track, for example, how much time you spend on the website and which pages you visit, so that we can continue to create interesting content.

For more information about Google Analytics cookies, please visit the official Google Analytics page.

Sometimes we test new features and make slight changes to the way the site is presented. When we are still testing new features, these cookies may be used to ensure that you have a consistent experience when you visit the website, while also ensuring that we understand which optimisation techniques our users value most.

We use advertisements to offset the costs of running this website and to raise funds for further development. The behavioural advertising cookies used on this website are designed to ensure that, where possible, we provide you with the most relevant adverts by anonymously tracking your interests and presenting similar items that may be of interest.

We also use social media buttons and/or plug-ins on this website that allow you to connect to your social network in various ways. To make them work, these social media sites, including Facebook, LinkedIn and Google, set cookies through our website, which may be used to enhance your profile on their site or to contribute to the data they hold for various purposes set out in their respective privacy policies.

More information

We hope this has clarified things for you and, as mentioned above, if you are not sure whether you need something, it is usually safer to leave cookies enabled in case they interact with one of the features you use on our website.

However, if you are still looking for more information, you can contact us using one of our preferred contact methods:

El. E-mail: info@eheating.lt