Return of goods

Return of goods

The buyer of the online shop www.eheating.lt (“Buyer”) shall have the right to withdraw from the goods within 14 (fourteen) days without giving any reason, provided that the goods have not been used, damaged or substantially altered in appearance, that is to say, the goods or the packaging of the goods have been subjected to only such alterations to their appearance as are necessary for the purpose of inspection of the goods received. The buyer must exercise this right responsibly and return the product in its original packaging in good working order, including all parts. The costs of returning the goods must be borne by the Buyer.

Goods ordered individually cannot be returned unless stated in the purchase documents.

The following conditions must be observed when returning goods:

• The returned product must be in its original packaging in good working order (this does not apply to returns of low-quality products);
• The goods must be in good condition and not damaged by the Buyer;
• The goods must be in good condition (no damaged labels, no peeled protective film, etc.) (this does not apply in the case of returns of low-quality goods);
• The returned goods must be in the same condition as when received by the Buyer;
• When returning the Goods, you must present the document of purchase – the VAT invoice or other document confirming the purchase of the Goods from the Seller (e.g. payment card statement) and the order number.

Repayment deadlines

Upon receipt of the Goods and upon evaluation of their quality, the Seller shall make a full or partial refund of the price of the Goods by bank transfer to the Buyer’s bank account no later than within 14 (fourteen) days from the date of receipt of the proof of shipment of the Goods to the Seller or the return of the Goods. If only part of the Goods are returned, the delivery charges for these Goods will be refunded if delivery charges have been applied to the part of the Goods returned. If a return method other than the one offered by the Seller has been chosen which results in disproportionate or higher costs, the Seller is not obliged to bear the costs of such return.

In the normal course of business, the Seller shall transfer the refunded amounts to the bank account specified by the Buyer in any bank operating in the Republic of Lithuania.

The returned product must be additionally packed in a box or bag and sealed.

Please note

The Buyer’s right to withdraw from the contract of sale and purchase of goods with the Seller shall not apply:

• contracts for perishable goods or goods with a short shelf life;
• contracts for packaged goods that have been unpacked after delivery and are unsuitable for return for health or hygiene reasons;
• contracts for goods which, by their nature, are indistinguishable from other goods after delivery;
• goods which, after unpacking, lose their technical or visual characteristics.

Warranty

• The colours of the Goods received by the Buyer and the Goods displayed in the Online Shop may differ slightly, as the colour resolution depends on the Buyer’s individual computer characteristics. The images of the Goods displayed in the Online Shop may also include additional accessories or components of the Goods that are not included in the Product’s equipment (the Product’s equipment shall be specified in the Product’s advertisement in the “Description” section). The Goods shall be deemed to be in conformity with the offer made if they correspond to the sample, model or description provided in the Online Shop.The Seller shall not be liable for the content of the Goods, such as editing errors, translation errors or quality, which shall be the sole responsibility of the publisher/manufacturer of the Goods.
• If the delivered goods do not meet the quality requirements, the buyer can make a complaint orally or in writing. For written requests, we recommend using the written warranty request form (
  PDF format
  ;
  WORD format
  ).
• Potentially defective Goods shall first be submitted to the Seller’s after-sales service, and only if the Goods are found to be defective may the Buyer’s request for defective Goods be fulfilled.
• Devices submitted for after-sales service cannot store the Buyer’s personal data, SIM cards. The Buyer shall store on another device the information from devices with digital memory that have been submitted to the after-sales service before submitting such.
• The manufacturer’s warranty is only valid if the product is used in accordance with its operating conditions. Before using the Goods, the Buyer must carefully read the operating instructions, if any.
• Goods not collected from the after-sales service centre and/or from the Seller and handed over for after-sales service shall be stored for 3 (three) months. This period shall start to run from the first notification to the Buyer, via the contact details (telephone, e-mail, etc.) provided by the Buyer, that the Buyer may collect the goods from the after-sales service centre. If the Buyer fails to collect the Goods within the stipulated period, the Seller shall have the right to discontinue storage of the Goods and the Goods may be disposed of. In such a case, the Seller shall not be liable for the Buyer’s information remaining in the unclaimed goods and any other loss suffered by the Buyer as a result of such destruction.
• The seller’s guarantee of quality does not limit or restrict the buyer’s (consumer’s) rights under the law in the event of a defective product or service. Disputes about the quality of the goods, returns and other conditions of sale shall be settled in accordance with the procedures laid down in the Sale and Purchase Regulations and in accordance with national law.

Goods which are defective or incomplete

If the Buyer wishes to complain about defective or incomplete goods, he can do so verbally or by email to info@elektronikanamams.lt

When making a complaint, the buyer must provide the following information:

• The order number of the product;
• Provide/identify the signs of defect, malfunction or missing part of the Goods;
• Provide other evidence (e.g. a photo of the Goods, a photo of the defective area (if it is mechanical damage and can be photographed), a photo of the packaging of the Goods, etc.

When making a complaint, the buyer must specify how he wishes the complaint to be resolved:

• by the Seller remedying the defects in the Goods within a reasonable period of time, free of charge, if the defects can be remedied;
• by replacing the Goods with similar Goods of equivalent quality;
• by reducing the purchase price accordingly if the Goods cannot be repaired or replaced, or if the Seller would incur disproportionate costs to do so, taking into account all the circumstances, including the value of the Goods if the Goods were not defective, the significance of the defect/non-conformity;
• by refunding the price of the Goods and terminating the Contract where the Goods cannot be repaired or replaced or where the Seller would incur disproportionate costs in doing so, taking into account all the circumstances, including the value of the Goods if the Goods were not defective, the significance of the defect/non-conformity.

The reply to the Buyer’s claim shall be provided to the Buyer within 14 (fourteen) days from the date of receipt of the Buyer’s request. In the event of a refund, the Seller shall refund the Buyer for the Goods and delivery costs by bank transfer to the Buyer’s bank account. In the event that only part of the Goods are returned, the delivery costs shall be refunded only if the remaining Goods of the same order, when purchased alone, would have been subject to a lower rate than the rate applied when the Goods were purchased together with the returned Goods, and only to the extent of the difference in the said rates. The costs of returning the goods must be borne by the Buyer.

Damaged consignment

Check the quality of your home delivery with the courier. If you notice that it has irregularities:

• Tell the courier who delivered the goods;
• on the delivery note, note that the packaging is damaged and fill in a Packaging Damage (Inspection) Certificate with the courier;
• Check the goods inside the packaging and, if damaged, take photos of the damage. The photos will be needed for the return procedure;
• if the packaging is intact, there is no need to check the goods in the presence of the courier. If you accept the parcel and sign the documents, the parcel is deemed to have been delivered in good order.

For the return of goods

To return an item, please contact us by email. by email info@elektronikanamams.lt or by phone +37068427642